Shipping and Return Policy
New, Unused Product Returns
Please note, new or unused electronics (i.e., tuners, programmers, and electronic control units) are not eligible for any refund or exchange.
If an item purchased from https://www.jrgindustrialdiesel.com does not meet your expectations, you may return the new, unused part within 30 days from the purchase date for an exchange of any item on our site of equal or lesser value, excluding shipping. The returned product must be in the original, manufacturer’s box and must be sent with prepaid freight and written a Return Merchandise Authorization (RMA) from our shipping department. To obtain an RMA, please contact us. Be sure to have your part number, version number, and manufacturing date, along with a complete explanation of the issue to expedite the process. Any product sent to JRG INDUSTRIAL SERVICES without prior written Return Merchandise Authorization (RMA) will be refused by our shipping department.
Please note, return of a product in an unused condition will attract a 15% restocking fee, where JRG INDUSTRIAL SERVICES is not at fault.
Exchanges will not be made until all items are returned to JRG INDUSTRIAL SERVICES at 458 Deacon Wailes Road, Ferriday, Louisiana 71334, USA. Shipping and handling charges are non-refundable. Upon arrival of the returned product to JRG INDUSTRIAL SERVICES, and based on our determination that the returned product is new and unused, JRG INDUSTRIAL SERVICES will issue an exchange for any item of your choice on our site of equal or lesser value, excluding shipping.
If JRG INDUSTRIAL SERVICES determines that the returned product was used or altered, JRG INDUSTRIAL SERVICES will return the product to you, freight collect, and will not issue an exchange.
Before installation of any product, please ensure you have received the correct parts for your application. Ordering of the correct parts is the responsibility of the Buyer.
Refused shipments sent back to JRG INDUSTRIAL SERVICES do not constitute any refund or exchange.
Damaged and Defective Returns
If a product is incorrect, damaged, or otherwise defective upon receipt, you are eligible for a full refund or exchange of the same product for up to 10 days after the purchase date, excluding shipping costs. For damaged products returned to JRG INDUSTRIAL SERVICES exceeding 10 days after purchase, but within the 30 day eligible return period, you may exchange the damaged merchandise for anything on our site that is of equal or lesser value. Damaged merchandise returned to JRG INDUSTRIAL SERVICES exceeding the 30 day return period will not garner any refund or exchange.
If JRG INDUSTRIAL SERVICES determines that the returned product was used or altered, JRG INDUSTRIAL SERVICES will return the product to you, freight collect, and will not issue a refund or exchange.
If you were sent an incorrect, damaged or otherwise defective product, please contact us.